Validity
These terms and conditions govern Balloons Are Taking Off including www.balloonsaretakingoff.co.uk performance relating to the sale and supply of goods to the customer. Balloons Are Taking Off reserve the right to amend these terms and conditions at any time by updating this page; and the customer is bound by any such modifications or revisions.

Contract with customer
The contract between Balloons Are Taking Off and the customer comes into existence when Balloons Are Taking Off accept the customers order i.e. when payment has been received. Balloons Are Taking Off is entitled to withdraw from contracts in the case of obvious errors or inaccuracies appearing on the Balloons Are Taking Off Web site whether they by typing errors or arithmetical inaccuracies.

Pricing and Availability
The prices of the goods are those specified on Balloons Are Taking Off web site. The prices displayed are inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified as soon as possible by Email. Price and availability information is subject to change without notice.

Delivery of Goods
Balloons Are Taking Off will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by debit or credit card will be delivered within 5 to 7 working days. Orders paid for by cheque require 3 days for clearance and are then despatched in the same way. Balloons Are Taking Off is entitled to deliver in part. Despatch of goods constitutes fulfilment of contract.

Balloons Are Taking Off Warranty
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, Balloons Are Taking Off will, if the customer returns them within a reasonable period, at the customer's option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

Return of goods - 100% money back guarantee.
If for any reason the customer is unhappy with their purchase, they can return it to Balloons Are Taking Off for an exchange or refund, providing Balloons Are Taking Off receives it within 14 days from the date of its original receipt by the customer. Returned products must be received by Balloons Are Taking Off in their original condition and all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (Balloons Are Taking Off requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained)..

Disclaimer
Balloons Are Taking Off hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Balloons Are Taking Off be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Balloons Are Taking Off has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.

Privacy Policy
Balloons Are Taking Off is committed to protecting your privacy. Please read the following to understand how your personal information will be handled. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your personal information
When placing an order, we collect the following information from you - your name, address, telephone number and Email address, credit/debit card number and expiry date. This information allows us to process and fulfil your order and to send confirmation of the details of your order.

Using your personal information
Balloons Are Taking Off may use the information that you provide us for marketing purposes and to notify you about improvements and enhancements to our web site. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.

Please note: we NEVER pass on your details to any third party.