Terms & Conditions
Products and pricing
The seller is Balloons Are Taking Off Ltd. 390 Gorgie Road, Edinburgh EH11 2RQ.
Address, registration & VAT
Balloons Are Taking Off Ltd. 390 Gorgie Road, Edinburgh EH11 2RQ.
Company registration number: registered in Scotland SC338964.
Vat registration number: 592825995.
All prices include vat.
In very exceptional circumstances the product may vary slightly from that shown. Where we make substitutions it will be with a product of equal or greater value
Ordering and payment
By placing an order and ticking the acceptance box during the order process, the customer accepts the terms and conditions and authorises payment to be taken for the order. Payment will be debited from the customer credit / debit card as the order is processed. For your security and peace of mind, Balloons Are Taking Off uses Paypal. This means that your credit card details are stored safely at Paypal. Your order will be confirmed by e-mails from Balloons Are Taking Off and Paypal. If no email confirmation is received then the order may not have been processed correctly. We encourage you to contact us in this event to ensure the correct delivery of your order.
Delivery is available 6 days per week Monday to Saturday between the hours of 9am and 6pm. Next day delivery is available provided the order is accepted and confirmed by e-mail before 1pm Monday to Friday. Please contact us if you require delivery outwith these times. Delivery will be by courier or by Balloons Are Taking Off within Edinburgh. All deliveries must be signed for by the recipient and any damages should be reported either at that time or as soon as possible. The customer is responsible for providing a correct and accurate address and Balloons Are Taking Off accepts no liability for non delivery if the details are incorrect. Failed deliveries: if the courier is unable to make a delivery a card will be posted advising the action needed i.e. please call to arrange a delivery time OR please collect from shop. Non-delivery: in the unlikely event that delivery is not attempted on the requested date a full refund will be given unless such failure is caused by act of terrorism or war, extreme adverse weather conditions, or restricted access to the address caused by accident or other disaster. If you need to change the delivery address please inform us as soon as possible. We will do everything we can to change the delivery address but if your order has been passed to the courier then we are unable to change the address at this point.
Orders may be cancelled up to 1 week before the intended delivery date, subject to a 10% administration charge. Orders may be cancelled up to 24 hours before the intended delivery date, subject to a 25% administration charge. No refund will be given for orders cancelled within 24 hours of the intended delivery date. We will make every effort to stop such a delivery taking place, but offer no guarantee. If you wish to cancel an order call the Balloons Are Taking Off customer service department on 0131 346 4446 between the hours of 9am - 5pm Monday to Saturday. Alternatively, you can email us at firstname.lastname@example.org or using our contact form.
All Balloons Are Taking Off products are guaranteed to be of the highest quality. Our helium filled latex balloons have been treated with Super Hi Float flight extender and will therefore float for several days, as will the helium filled foil balloons. After 4 - 5 days they will slowly start to deflate and this is quite normal. Balloons Are Taking Off have successfully undertaken a training course so that a national standard for all balloon decoration is guaranteed
Returns and complaints
Balloons are a perishable and personalised product and therefore cannot be returned under the UK Distance Selling Regulations (2000). If a product that is delivered is either faulty or incorrect please call the Balloons Are Taking Off customer service department on 0131 346 4446 between the hours of 9am - 5pm Monday to Saturday. Alternatively, you can email us at email@example.com or using our contact form. Should you wish to write to us, our postal address is Balloons Are Taking Off Ltd. 390 Gorgie Road, Edinburgh EH11 2RQ. Balloons Are Taking Off will investigate the complaint within 1 working day and, wherever possible will try to resolve all complaints within 5 working days
We reserve the right to amend or supplement these terms and conditions from time to time. It is the responsibility of the customer to review our terms and conditions on our website. These terms and conditions shall be deemed to include all other notices, policies and disclaimers and other terms contained within the Balloons are taking Off website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these terms and conditions are held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect provided that are capable of continuing in existence without the unfair term. These Terms and Conditions shall be governed and construed in accordance with Scottish Law and the parties agree to submit to the jurisdiction of the Scottish courts
Whilst we agree to use our reasonable endeavours to ensure that the Balloons Are Taking Off Site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Balloons Are Taking Off Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Balloons are taking Off Site impossible or impractical. We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.